multichannel consumers spend 30% more with their chosen brands than single channel

The channels for communication continue to grow as technology expands. This proliferation of channels, along with increasing competition in the marketplace, requires integrated brand management and the ability to customize messages for all media channels while building brand recognition.

consumers on average consider three brands before making a purchase

Multichannel marketing utilizes every appropriate channel to effectively communicate a company's brand message to customers and prospects. Today, every business must market and operate in a multichannel environment in order to succeed in a changing economy. Innovatively delivering product and service benefits through integrated multichannel solutions can provide substantial growth and increased profits.

65% of consumers cross channels

The growth of technology has substantially changed the communication channels that consumers have available when researching and purchasing products and services. The Multichannel Marketing Institute will assist businesses in operating and marketing in a multichannel environment.